Assistant Manager, Technology-Application Management

Job responsibilities

1. Coordinate with the development, data, infra and other relevant teams to resolve complex application and system issues
2. Perform root cause analysis to identify the reasons for the underlying issue
3. Gather requirement from users, while using your deep understanding of the application, to recommend best possible solutions and features
4. Proactively identify possible improvement for applications (technical improvements, workflow, UX/UI, etc)
5. Manage change and incident tickets
6. Direct and coordinate projects end to end
7. Maintain positive working relationships with other team members, including engineers and users
8. Prepare and maintain documentation

1. Two or more years of experience in analytics and systems development
2. Proven analytical and troubleshooting abilities
3. Experience in generating process documentation and reports
4. Excellent communication and stakeholder management skills
5. Proven ability to manage multiple projects and user testing
6. High proficiency in technical writing
7. Familiar with SQL and database management
8. Various technical backgrounds is an advantage (SA, Dev, Data engineer, Technical QA engineer, etc)