English - THAI Call Center
Location: Wattana, Bangkok, Thailand
Type: Full Time
Min. Experience: Entry Level
Job Descriptions:
Qualifications:
- Provides call center service to both Thai and foreign customers.
- Verifies, records, and processes customers’ inquiries in the system (this includes creating a claim, inquiries, feedback, and complaints).
- Coordinates with onsite-investigation team relating to loss incidents.
- Works closely with claims service to help and respond to customers’ queries properly.
- Coordinates with related functions for solving the concerned problem and monitoring its solution.
- Report to supervisor immediately for unsolved problems.
- Be ready to support out-of-scope requests.
- Communicate with related staff regarding relative matters.
- Retrieves and analyses personal KPIs for performance analysis and plans for achieving those set-up objectives.
Qualifications:
- A bachelor’s degree in any field.
- At least 1 year of experience in Call Center, Customer Service, or related fields.
- Strong verbal and written communication skills in English and Thai.
- Knowledge of customer service practices and principles.
- Ability to prioritize and manage multiple responsibilities.
- Strong composure under pressure and excellent problem-solving skills.
- Be enthusiastic about learning and developing.
- Computer literate in Microsoft Office.
- Able to work in shifts, including night hours.
