Executive, Operations-Customer Services

Job Responsibilities:

• Single point of contact for all customer inquiries – underwriting, claims and general enquiries
• Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
• Resolving all in scope enquiries and adopt appropriate escalation when required
• Meeting service level and KPIs defined by the company
• Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
• Resolve and analyze customer opinions and proactively follow up with related parties for services improvement

Job Requirements:

• Diploma with at least 2 - 4 years working experience preferably in call center environment
• Experience on handling GI related products such as Personal Accident, EC, Fire, Marine etc
• Familiar with the workflow and procedures of call center operations
• Passed in IIQE Paper 1 and 2 is a must
• Excellent complaint handling and communication skills
• Detail oriented, customer focus with strong communication and complaint handling skills
• Self-motivated, good team player with strong sense of ownership
• Proficient in both spoken and  written English and Chinese, fluent in Putonghua is preferred

Liberty Mutual at a Glance
Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer, being ranked the 8th largest global property and casualty insurer based on 2023 gross written premium.  We rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue.  We employ 40,000+ people in 29 countries and economies around the world.